Customer Service Representative

Ashland, VA 23005

Posted: 04/05/2024 Industry: Professional Job Number: BA61038142

Job Description

Ashland, VA

Job Type: Full-time


: M-F, 8am-5pm In, In Office

Job Description:

As a Customer Service Representative, you will support strategic customer relationships that are part of significant, long-term contractual agreements by providing services to our customers including sales support, material sourcing, supply chain management and expediting. You will work with supplier partners to maintain service levels and best sourcing practices. You will identify opportunities for process improvement to enhance efficiency and support customer goals while prioritizing relationships to provide solutions with a consultative service approach/framework.


  • Act as a key point of contact for customers, suppliers, and our operations team to manage order entry and fulfillment.
  • Expedite material to meet contractual obligations and customer requirements • Maintain reporting for internal and customer requirements.
  • Source alternate products as needed to maintain delivery schedules or stock requirements.
  • Coordinate customer requests with operations team to ensure delivery and packaging requirements are met.
  • Communicate promise date, material, delivery changes, manufacturer defects, etc. changes with customer.


  • Bachelors Degree is preferred  
  • Proficiency in Microsoft Office – Excel, Outlook, Word.
  • Self-motivated, time management and organizational skills.
  • Demonstrated effectiveness in both written and verbal communication.
  • Prior experience with sourcing and RFQs.  
  • Industry product knowledge.
  • Ability to travel 0-10%.
  • Must have a consistent work history.


  • Medical, Dental, Vision
  • Paid Holidays
  • Bereavement Leave
  • Personal Advancement
  • Retirement & 401K

About Us:

NCW is a professional & personable staffing + recruiting partner that has been in the talent business for over 20 years. We know what good talent is, and we know what employers are looking for! If you want to feel like you’re on a team and not just another number or transaction, you should apply through NCW. We prioritize people, not money (unless it’s going in your wallet) and do our best to make the hiring process as smooth as possible for everyone. Our motivation is to find a perfect fit for YOU! Leave the hunting to us.

NCW is an Equal Opportunity Employer. Diversity and inclusion are a vital part of our culture and drive NCW’s growth. NCW Is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities. You belong here.
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