NCW
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https://www.teamncw.com
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Generator Technician - Madison, WI
Madison, WI 53558 US
Posted: 02/27/2023
2023-02-27
2023-04-26
Industry: Skilled Manufacturing
Job Number: MP20479322
Job Description
Position Summary: Responsible for diagnosing and repairing equipment powered with diesel, gasoline, LPG, or natural gas engines on customer premises – meeting and exceeding customers’ expectations.
General Purpose: To support our company mission to keep our customers’ equipment running with the least amount of downtime possible.
Role qualifications:
- Must maintain excellent rapport with customers.
- Must stay current with technical knowledge on products we support.
- Must ensure we use “safety” in all activities encountered throughout the day.
- Must be willing to work overtime as needed to satisfy the customer including off-hours emergency calls.
Position responsibilities:
- Complete all service jobs that are assigned to you.
- Communicate with the Lead Engine Technician on any unusual service problems encountered or for any technical assistance needed.
- Attend service training classes offered to maintain knowledge of new products, or for refreshers on products not encountered too often.
- Complete and submit all paperwork daily for jobs worked on (time cards, maintenance reports etc).
- Communicate with the dispatcher and/or service office as to the status of jobs and availability for new jobs
- Develop and maintain relationships with territory sales representatives to keep them informed of sales opportunities you might see.
- Always adhere to safety rules and policies at all times.
Essential skills and experience:
- Must have very good skills in repairing industrial engines, with a minimum of two (2) years of experience repairing products we represent.
- Must successfully complete any training courses required.
- Strong customer orientation
- Must be a good communicator – written and verbal.
- Time management: the ability to organize and manage multiple priorities.
- Basic computer proficiency and laptop fundamentals.
- Must own tools necessary to perform repairs, per our recommended tool list.
- Must have a valid driver’s license and a good driving record.
- Must be certified to operate material handling equipment.
- Commitment to company vision and mission
Nonessential skills and experience:
- Experience with welding and fabricating
- Trained in the complete rebuilding of major brands of equipment
- Awareness of lean business principles
Reporting to this position: no direct reports
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Physical demands: Employee lifts and carries up to 100 pounds on a very occasional basis, 50-100 pounds more frequently, and up to 50 pounds very frequently. The employee is required to frequently stand, recline (lying on their back), kneel, walk, twist, reach, and use feet to repair and operate machinery. The employee is required to occasionally sit, stoop, crouch, squat, climb, and crawl. Constant use of hands and fingers to finger, handle or feel objects, tools, or controls, computer equipment, and other office equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have listening, speaking, and writing skills to communicate with customers and the service office. (NOTE: Refer to the Functional Job Description document completed by Froedtert WARC for Field Technician in April 2018).
- Work environment: The noise level in the work environment can include loud noises, extreme cold or extreme heat, and vibration. Might be exposed to mists, dust, odors, or gases, and will be frequently exposed to moving machinery or parts, and power tools. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate – including (but not limited to) hard hats, steel-toe safety shoes, and safety glasses.